Supplier competence

Engaged by a new client.

Supplier had installed a 10Mb leased line 2and a half years ago on a 3 year contract.
Supplier knew that the customer was struggling with limited bandwidth.
Supplier had done nothing, despite it being common knowledge that bandwidth costs have dropped over the last few years.
Supplier questioned about why my customer had not been offered an upgrade – ANSWER : Still in contract
We asked for a quotation for a 3 and a half year quotation for a 100Mb line.

Answer £200 a month cheaper than currently for a massively better service

Line now installed

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